Order Terms

Order Terms

Tianz Candy Co., Ltd. welcomes global B2B buyers looking for confectionery manufacturing solutions, from gummy candy, lollipop, bubble gum, and hard candy to jelly, marshmallow, toffee, sour belts, liquid candy, and seasonal promotional sweets. Our ordering process is designed to help importers, wholesalers, distributors, and brand owners communicate requirements clearly, confirm product details efficiently, and complete each order according to specification.

1. Inquiry and Product Selection

Please send us your product request with as much detail as possible so we can understand your needs accurately. You may share product photos, target flavor, shape, size, texture, color, filling, packaging style, and expected order quantity. If you are developing a new item or private-label program, Tianz Candy Co., Ltd. can also work from your sample, reference picture, or concept brief.

For faster communication, we recommend including the following information in your inquiry:

1. Product type and target market
2. Preferred flavors, colors, and sweetness level
3. Packaging format, bag size, jar, box, display pack, or other options
4. Artwork requirements, logo usage, and label language
5. Expected quantity and delivery destination
6. Any special requirements for ingredients, texture, or seasonal promotion

2. Customization and Quotation

After reviewing your request, we will evaluate the product structure, customization details, packaging needs, and order volume before providing a quotation. Pricing is based on the confirmed specifications, material requirements, design complexity, and order quantity. For products such as gummy candy, peelable gummies, jelly cups, liquid spray candy, audio lollipops, or promotional candy gifts, the final quotation may vary depending on formula, filling, mold preparation, and packaging method.

If your project requires custom branding or a new product development approach, we will discuss feasible options and suggest solutions according to your target market and budget. All quotation details are subject to final confirmation of product specifications.

3. Order Confirmation

Once the quotation is approved, we will confirm the order details, including product name, flavor, appearance, packaging, quantity, artwork, and shipping requirements. If needed, we may prepare sample references, design files, or an order proforma invoice for review before production begins.

Before mass production, customers are encouraged to check all details carefully. This includes spelling on artwork, pack size, barcode information, carton markings, and any special instructions related to export packaging or retail display.

4. Payment Terms

Payment arrangements will be discussed according to the order value, product type, and cooperation status. For new orders or custom projects, terms are usually confirmed in advance and reflected on the proforma invoice. Tianz Candy Co., Ltd. can proceed with production after payment conditions and order details are finalized.

For long-term partners, payment terms may be adjusted based on the business relationship and specific order conditions. Accepted payment methods, settlement timing, and any bank details will be confirmed during the ordering process.

5. Production and Quality Check

After order confirmation, production will begin according to the approved specifications. During manufacturing, we may communicate with you regarding color matching, flavor adjustment, packaging layout, or other key points if clarification is needed. For customized candy products, this stage is important to ensure the final result matches the approved request.

Quality control is carried out throughout the process, from material preparation to finished goods inspection. Depending on the order, we may provide production updates or confirmation images so that you can follow the progress before shipment.

6. Packing and Delivery

Packaging is arranged according to product characteristics, export requirements, and your distribution needs. We can coordinate inner packaging, master cartons, palletizing, and shipping marks based on the final order details. Whether the goods are packed for retail shelves, promotional campaigns, or wholesale distribution, Tianz Candy Co., Ltd. will arrange the packing solution accordingly.

Shipping method and delivery schedule will depend on order size, destination, and logistics preference. We can support shipment by sea, air, or other transport arrangements subject to confirmation. Final freight terms and export documents will be handled according to the agreed order and destination requirements.

7. After-Sales Support

After shipment, we remain available for order follow-up, documentation support, and communication regarding any product or packaging questions. If you have concerns about the delivered goods, please contact us with photos, batch details, and a clear description of the issue so we can review it promptly.

Tianz Candy Co., Ltd. values long-term cooperation and aims to support buyers with responsive communication for repeat orders, seasonal launches, and ongoing private-label projects. We look forward to building stable business partnerships with international customers in the confectionery market.